Privacy Policy

Udo Super Services Pty Ltd (ABN 25 609 900 745) ("Udo", "we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and disclose personal information in connection with our SMSF administration, compliance, and tax agent services. By using our services or submitting information to us, you acknowledge you have read and understood this policy.

We may collect the following categories of personal information:

• Identity information: full name (including middle name), date of birth, country and place of birth
• Contact details: email address, mobile number, residential address
• Tax information: Tax File Number (TFN), Australian residency status
• Financial information: superannuation fund details, account numbers, approximate balances, rollover information
• Director information: Director Identification Number (DIN), occupation
• Documents: member statements, identity documents uploaded during onboarding
• Electronic signature: name typed as signature during the application process

We collect personal information directly from you via our online application form and onboarding process. We may also collect information from third parties such as the Australian Taxation Office (ATO), Australian Business Register (ABR), and ASIC as part of fund administration and registration activities.

We will only collect personal information that is reasonably necessary for the purposes described in this policy.

We collect and use your personal information for the following purposes:

• To establish and administer your Self-Managed Superannuation Fund (SMSF)
• To interact with the ATO, ABR, and ASIC on your behalf as your registered tax agent
• To prepare and lodge your SMSF annual return
• To provide you with SMSF administration and compliance services
• To process fees via GoCardless direct debit
• To comply with legal and regulatory obligations under the Superannuation Industry (Supervision) Act 1993 and the Tax Agent Services Act 2009

We may share your personal information with the following third parties where necessary to deliver our services or meet our legal obligations:

• Australian Taxation Office (ATO) — for fund registration, TFN/ABN, and annual return lodgement
• Australian Business Register (ABR) — for ABN registration and maintenance
• ASIC — for corporate trustee registration
• Red Willow (Independent Auditor) — for the mandatory annual SMSF audit
• GoCardless — for direct debit payment processing
• Light Year Docs — for automated document generation
• Zapier / Netlify — for secure application processing (all data transmitted via encrypted channels)

Your Tax File Number (TFN) is collected under the authority of the Superannuation Industry (Supervision) Act 1993 and the Income Tax Assessment Act 1936. It is used solely for the purposes of SMSF establishment and ATO lodgement.

We handle TFNs in strict accordance with the Privacy (Tax File Number) Rule 2015. We do not disclose your TFN to any third party except where expressly authorised by law, and we take all reasonable steps to protect your TFN from unauthorised use or disclosure.

• All personal data is stored in encrypted systems located within Australia
• Access is restricted to authorised Udo team members only, on a need-to-know basis
• We use industry-standard security measures including encrypted transmission (HTTPS) and access controls

While we take all reasonable steps to protect your personal information, no data transmission over the internet can be guaranteed as completely secure. If you have concerns about the security of your information, please contact us immediately.

We retain your personal information for 7 years after the end of the financial year to which it relates, in accordance with ATO record-keeping requirements for SMSF trustees.

After this period, data is securely deleted or de-identified in a manner that renders it unrecoverable.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights:

• Access: You may request a copy of the personal information we hold about you. We will respond to such requests within a reasonable timeframe.
• Correction: You may request the correction of any personal information we hold that is inaccurate, incomplete, or out of date.
• Complaints: If you believe we have breached the Australian Privacy Principles, you are entitled to lodge a complaint with us in the first instance. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

For any privacy-related enquiries, access requests, corrections, or complaints, please contact us using the details below:

We may update this privacy policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. We will update the "Last updated" date at the top of this page whenever a material change is made.

The current version of this policy will always be available at udosmsf.au/privacy. We encourage you to review this policy periodically.